''And into the forest I go, to lose my mind and find my soul''

– John Muir

CMP MemberShip Certificate 2020-2021.pdf

Tenant Information

Property Ombudsmen.png

Permitted payments and tenant protection information




As of June 1st 2019 please see below our Summary of Permitted payments


  • For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

  • Holding deposits (a maximum of 1 week's rent);

  • Deposits (a maximum deposit of 5 weeks' rent for annual rent below £50,000, or 6 weeks' rent for annual rental of £50,000 and above);

  • Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);

  • Payments associated with early termination of a tenancy (capped at the landlord's loss or the agent's reasonably incurred costs);

  • Utilities, communication services (eg. telephone, broadband), TV licence and council tax;

  • Interest payments for the late payment of rent (up to 3% above Bank of England's annual percentage rate);

  • Reasonable costs for replacement of lost keys or other security devices;

  • Contractual damages in the event of the tenant's default of a tenancy agreement; and

  • Any other permitted payments under the Tenant Fees Act 2019.




Redress Scheme -Property Ombudsman - Membership Number D7542


Client Money protection - CMP ( Client Money Protect) - Membership Number CMP003636

My Deposits.png


We are the leading lettings and property management company based in the stunning New Forest, providing a professional and dedicated range of services for landlords and tenants in the forest and surrounding areas.



We are all about you - we're about finding great people for great properties; believing that if we go that extra mile to give a hands on and personal approach, we will find decent people, who make decent tenants. This, in turn, makes happy landlords and, consequently, reliable payments, less tenant issues and happy clients all round; "less about property, more about people"


  • We only handle property lettings, leaving us able to really focus on you and your property

  • Anyone can let your property, not everyone can look after it

  • Put simply, it is about people; we spend the time in creating relationships to ensure your property is well looked after

  • We are independent so we can offer a bespoke package tailored to your needs, in an area that we know well

We know the choice of letting agent is a big decision and it is our intention to look after your property with the care and attention we would wish for our own properties.

We have years of experience, expertise and professionalism with local knowledge to give our landlords and tenants, enabling us to give the best advice for letting and managing property. We provide a comprehensive range of services for landlords with very competitive commission rates. These include simply finding the right tenant, to rent collection and a full property management service.


For a prospective tenant - whatever type of property you are looking to rent - we can guide you through the process. We will make sure the property you are renting is well maintained and that we are available on a 24/7 basis either to view a property or, once you are a tenant, if any problems arise. 


We offer a no obligation market appraisal so contact us today to see how we can help you - Please call us anytime, seven days a week, on 02380 282829